Shipping

Everything ships from our warehouse in England, tracked, and with no delivery charge. Here's exactly what to expect.

Where we deliver

United Kingdom, Netherlands, Belgium, Germany and France. If your country isn't on the list yet, send us a message — we're adding destinations as we grow.

Delivery cost

Free to every country we ship to. No minimum order, no handling fee.

How long it takes

Orders placed before 2pm on a working day leave the same day. Orders placed later, or at the weekend, go out on the next working day.

  • United Kingdom: 2–4 working days
  • Netherlands, Belgium, Germany, France: 3–7 working days

So in practice: 2 to 7 working days from the moment your order is confirmed. These are estimates, not guarantees — customs or a busy carrier can add a day. Under UK law your order will be delivered within 30 days of purchase at the very latest; if we can't manage that, you can cancel and get a full refund.

Tracking

As soon as your parcel is labelled you'll get a tracking link by email. If it hasn't arrived within a few hours of your dispatch confirmation, check your spam folder before getting in touch.

Orders to the EU — please read

We ship from the United Kingdom, which sits outside the EU customs union. That means parcels to the Netherlands, Belgium, Germany and France are treated as imports:

  • Prices shown on this site exclude EU import VAT and any customs duty.
  • Your carrier will collect import VAT (and a small handling fee) from you before delivery. This typically adds 20–22% of the order value, depending on your country.
  • Your UK VAT is zero-rated on export, so you aren't paying tax twice.

We know this is annoying, and we'd rather tell you now than surprise you at the door. If you'd like an estimate for your country before ordering, just ask.

If something goes wrong

Parcel damaged in transit, or nothing at your door after the expected date? Email us within 7 days of the expected delivery date and we'll chase the carrier, replace the device, or refund you — whichever you prefer.

Delivery address

Please double-check your address at checkout. If a parcel returns to us because the address was incomplete, we'll contact you to arrange a second delivery at no extra cost.

Questions

Email alaindesmit893@gmail.com and we'll come back to you the same working day.